All ok dropping off. Bit of a walk to the terminal. Luckily the weather was dry. Man who checked us in was friendly and helpful. Had to pay a toll charge through the Internet, nothing to do with Hertz, but you need to be aware of it if you use that particular road. There seemed to be no other way to pay. Morrison's petrol station is just before the airport, travelling west. useful if you are dropping off a hire car that needs to be full.
USE A DIFFERENT HIRE COMPANY! Hertz have the worst costumer service I have ever received from a company. No one from hertz inspected the car with me at pick up at Liverpool airport or drop off at Manchester airport. An hour after drop off I received a email stating that they believed I was responsible for damage, i responded immediately stating I disagreed with this and showed the report paper showing the damage marked on the report. After receiving no response from hertz I emailed again with no response, then I was automatically charged. When I emailed to dispute the charge I received an email stating I was at fault, after numerous emails back and forth it was agreed I was not at fault and was not to be charged, but they never issued a refund. After several more emails I was informed by a different employee that I was at fault and the process started again. After 6 months of back and forth emails I am still yet to come to a resolution and have not recieved a refund off the charge. I would advise people to NEVER use hertz, just use another company.
Unless you like queuing avoid
Avoid at all cost, awful customer service, lack of information and knowledge from the receptionist apart from being rude and condescendent. Stay away.
Waited 45mins for an attendant. He was rude.
Hertz - Liverpool Airport is a UK Car Rental based in Liverpool, North West England. Hertz - Liverpool Airport is located at Terminal, Speke Hall Ave, Speke, Liverpool L24 1YD, UK.
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