Excellent communication from the centre. They immediately confirm by text your appointment times and doctor. No waiting in reception and prompt appointments with concerned doctors. Fully recommend. Was one of the main reasons why the family stayed in Toxteth for over 40 years, because of the care we have received from the medical centre.
Attended today for a 4pm appt,used self check in. Usually I wouldn't have bothered the reception staff but after 20 minutes I approached the desk enquiring if there was a delay or if the self check in hadn't connected. I was told you've only been waiting 5 minutes for a 4.15 appt, I explained that I had two texts stating 4pm, the female staff member still insisted she was right and in actual fact the 4pm patient hadn't turned up! Really! I was the 4pm patient for goodness sake who booked in on time and only wanted to check for delays so I could go for a pee!! Never had a problem with the practice before, Drs great, Nurses great, usually great receptive reception staff but a four star for you today. Errors happen so take it on the chin instead of arguing with the proof.
The best Doctor's Surgery I have been a patient. All the Doctors, Nurses and Reception Staff are excellent, caring and friendly. Helen Gattie
No intention of sending you for proper treatment,just lots and lots of guess work. I know there have been cut to services but they are rediculos. Also the new set up inside is uncomfortable and intrusive, you are there because you are not well, not to socialise.
I would like to say I had a great experience as the first call I made and the call back I got from the Doctor to making the appointment was first class. The time I arrived for my appointment was short as I was seen by the doctor within 10 minutes of my arrival and the doctor was understanding my issues so I would like to thank the whole Elms community
Dr D O'Brien - The Elms Medical Centre is a UK Doctor based in Liverpool, North West England. Dr D O'Brien - The Elms Medical Centre is located at 3 The Elms, Liverpool L8 3SS, UK.
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